Help
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Getting started
What do I get for free?
Your free Solar Design Overview. It’s a guided walkthrough of tap-to-choose picture cards that ends with the type of system that suits your property and approximate sizes for your solar array, inverter and, if you need one, battery. It’s a sizing guide, not a price or a finished design. The Community group is free too. The Solar Assistant and Articles are part of Full Access.
What do I need for the free overview?
Very little. Every question is a set of picture cards you tap, and the only thing you type is the property’s postcode. The one figure that helps is how many kilowatt hours (kWh) you use on an average day — it’s printed on your power bill. You choose from brackets, so no bill handy is fine: a best guess works.
What is Full Access and what does it cost?
Full Access is a one-off $49 AUD for 6 months. It opens the full Solar Assistant — ask anything about solar by text, voice note or live conversation — plus a design document to take to an installer, refinements and additional designs, Articles and the Community group. It comes with $30 AUD of usage credit to get you started. Find an Installer is coming soon and will be part of Full Access when it opens.
Does Full Access renew automatically?
No. It’s a single payment, not a subscription, so you’re never charged again unless you choose to be. When your 6 months end, you keep your login and your completed designs stay readable and downloadable. If you want to keep working on your design with the Solar Assistant, you can renew then.
Do you sell my details or push particular installers?
No. We don’t sell your personal information, and we don’t share your details with installers, retailers or lead-generation businesses. Nobody pays us to recommend a product or an installer: we don’t rank installers, we don’t take lead fees, and we don’t recommend anyone — you look at the profiles and decide who to call.
Is this professional advice?
No. Your overview, the Solar Assistant’s answers and your design are general information to help you understand your options and ask better questions. They aren’t electrical, engineering or financial advice. Any solar or electrical work must be designed and done by a licensed electrician and accredited installer who has seen your site.
Is SG Nexus live now?
Yes. Anyone can create a free account, run the free Solar Design Overview and join the Community group. Full Access opens the Solar Assistant, your design document, voice and Articles. Find an Installer is the one section still to come — it opens once the installer directory is ready.
Who wrote the articles and guides?
The training material behind our Australian articles and guides was provided by DCI Industries Pty Ltd, as a partnership between SG Nexus Solar and DCI Industries Pty Ltd. SG Nexus itself is a product of DCI Industries LLC. They are two separate companies with similar names: DCI Industries LLC (United States) owns and operates the platform, and DCI Industries Pty Ltd (Australia) supplied the Australian training content.
What is the notice board?
It’s where we post platform announcements — what’s new, what’s changing and what’s opening. Newest first, with the date each one was posted; tap a title to read it. You’ll also get a notification when something new goes up, so you don’t have to check it.
Can I put SG Nexus on my phone?
Yes, and there’s no app store involved. Open Account → Install the app and follow the prompt, and SG Nexus opens from your Home Screen or desktop like any other app. It’s the same account and the same data either way.
The Nexus assistant
Is the Solar Assistant free?
The Solar Assistant is part of Full Access. Your free Solar Design Overview gives you your system type and approximate sizes without it. With Full Access you can ask the Solar Assistant anything about solar and solar products, and refine and change your system design.
Where do Nexus’s answers come from?
From our own verified solar knowledge first — never a sales pitch and never made up. If that doesn’t cover your question, Nexus may search the web, and when it does it tells you so and names the source. If it can’t find a reliable answer, it says so rather than guess.
Voice
How do I talk to Nexus instead of typing?
With Full Access or My Solar you can send a voice note instead of typing, or hold a spoken back-and-forth conversation. Voice draws on your usage credit like text does, just a little faster because there’s speech to transcribe and speak. If you’d rather keep it to text, nothing makes you use it.
Why has Nexus stopped speaking back to me?
Spoken replies pause when your usage credit falls below about $0.75 AUD, so a long spoken answer can’t empty your balance without warning. Nothing is broken and nothing is lost. You can still type, and you can still send voice notes — Nexus transcribes them into the chat and answers in text. Add usage credit and the spoken replies come straight back.
Usage credit
What am I actually paying for?
Two things. Full Access is the one-off $49 AUD payment that opens the platform for 6 months. Usage credit is a pre-paid balance the Solar Assistant (and My Solar) draws on as you use it — text, voice notes and live voice. Full Access starts you off with $30 AUD of usage credit. Reading Articles never uses usage credit.
How does usage credit work?
It’s a pre-paid balance that pays for what the assistant actually does — every question, voice note and spoken reply draws a small amount from it. Full Access includes $30 AUD to start, and you can top up whenever you like. Usage credit doesn’t expire.
What does “running low” mean?
It’s an early heads-up, not a cut-off. When your usage credit drops below $2 AUD we tell you so it isn’t a surprise later — everything keeps working exactly as before, text and voice both. You can top up whenever it suits you.
Membership & billing
Can I get a refund?
Full Access gives you your design straight away, so it isn’t covered by a change-of-mind refund — the free Solar Design Overview is there so you can see what you’ll get first. Your rights under the Australian Consumer Law aren’t affected. If you leave, any usage credit you topped up yourself and haven’t used can be refunded; the credit included with Full Access isn’t. Bought before these terms changed? You keep the terms you bought under.
How do I get Full Access?
Open Account (bottom left) and press Get Full Access. You’ll go straight to secure checkout — card details are entered on Stripe, so we never see or store your card. If you already pay for a plan such as My Solar, the button reads Change my subscription instead.
Can I change or cancel my plan?
Full Access is a one-off 6-month term, so there’s nothing to cancel — it simply ends with the term. If you’re on a monthly plan such as My Solar, open Account → Change my subscription. Upgrades take effect straight away; downgrades are scheduled for the end of the period you’ve paid for, and you can cancel a scheduled change until it lands.
My Solar
What is My Solar?
It’s the record of your own system — panels, inverters, batteries, switchboards and the rest — kept in one place so you still have it in ten years. Once your equipment is registered, the assistant on that page answers about your gear specifically rather than in general, which is what makes it useful for faults and settings. My Solar is a separate plan from Full Access.
Why won’t My Solar answer my general solar question?
If you’re on My Solar on its own, the assistant is deliberately scoped to the equipment you’ve registered — it’s built to know your system deeply rather than everything broadly. Ask it about your own gear and it will answer. General solar questions are what Full Access and the Solar Assistant are for. Safety always overrides the scope: if a question touches something dangerous, it answers regardless.
Installers
How do I find an installer?
Find an Installer is coming soon. It will be part of Full Access, and we’ll let you know the moment it opens.
How do I get listed as an installer?
Listing is open now — apply with the short form on the Installer page; your business name, address and a verified email is all it takes. We review your licence and accreditation, and you’ll get a clear decision (with one appeal if it’s not a yes). The standard application fee is $650 AUD. For the first 300 businesses to join we cover part or all of it: choose annual and there’s no application fee at all, or choose monthly and it’s reduced to $250 AUD, payable once you’re accepted onto the platform.
How much does an installer listing cost?
Your rate depends on where your business is based — there are four tiers: urban, regional, rural and remote. The tier is worked out from your registered business address, not chosen by you, so a business in a capital city and one servicing a remote area don’t pay the same. Your tier and rate are confirmed with you during vetting, which also corrects any edge cases.
Is there an AI assistant for installers and trades?
SG Nexus Trade, our AI assistant for solar trade professionals, is coming soon — it isn’t on sale yet. Getting listed as an installer is open now.
Your account
How do I close my account?
Open Account (bottom left) → Close account. We hold your conversations, context and notes for 30 days so you can change your mind — sign back in with the same email in that time and everything is restored. After that they’re permanently deleted.
Can I change my name or email?
Both, from Account → Your details. Your name saves straight away. Your email is your sign-in, so it changes in two steps: press Edit, enter the new address, and we’ll email that address a confirmation link. Your old address keeps working until you click it, so nothing breaks if the email goes astray.
I can’t sign in — what do I do?
There’s no password to remember. Enter the email address you signed up with and we’ll email you a 6-digit code — type that in and you’re through. Codes expire after a few minutes, so if you’ve been a while, ask for a fresh one. If the email hasn’t arrived, check your spam folder and make sure you’re using the same address you signed up with — that address is your sign-in.
Can’t see your question? Create a free account and run your free Solar Design Overview — it’s the quickest way to see what suits your property.